Comunicación oral y escrita en lengua inglesa para el comercio y los negocios

Learning Unit : Oral communication in commerce and business: basic tools

Introduction and objectives
1. Commercial relations with customers

1.1. Selling as a process of waiting on customers or serving clients

1.1.1. Introduction

1.1.2. The process of selling: phases

1.1.3. Giving information to customers

1.1.4. Guiding the customer

1.1.5. Recommendations

1.1.6. Waiting on different customers

1.2. Grammar review

1.2.1. Question words

1.2.2. Regular and irregular verbs

1.2.3. Phrasal verbs

1.2.4. Prepositions of location

1.2.5. Conditional tense

1.3. Useful phrases and vocabulary

1.3.1. Vocabulary

1.3.2. You will hear…

1.3.3. You will say…

2. Extra services offered to customers: types of services

2.1. Introduction

2.2. Home delivery service

2.3. Clothing alteration service

2.4. Gift wrapping

3. Meeting a client in a business environment

3.1. Basic norms

3.2. Greeting the client

3.3. Asking indirect, polite, questions

Learning Unit 2: Writing basic commercial and business documents

Introduction and objectives

1. Written documentation for commerce and business

1.1. Introduction

1.2. Recommendations

1.3. Types of basic documents

1.3.1. Definitions

1.3.2. Purchase orders

1.3.3. Invoices

1.3.4. Receipts

1.3.5. Complaint forms

2. E-commerce as a way of promoting sales

2.1. E-commerce

2.2. E-commerce vocabulary

3. Grammar review: adjectives

3.1. Qualifying adjectives (adjetivos calificativos)

3.2. Comparative adjectives

3.3. Superlative adjectives

3.4. Quantifying adjectives and pronouns

3.5. The cardinal numbers

4. Written documentation in different formats

4.1. Fax communication

4.1.1. Description

4.1.2. Fax structure

4.2. Electronic mail

4.2.1. Description and structure

4.2.2. Writing emails

4.2.3. Email model

4.2.4. Email vocabulary